Vita — Terms of Service
Last updated: 8 May 2026 Effective date: 8 May 2026
These Terms of Service ("Terms") govern your access to and use of Vita, a voice and text health-information companion application ("Vita", "the Service", "the App"). The Service is published and operated by:
TABA TASARIM İNŞAAT A.Ş. ("the Company", "we", "us", "our") Şehit Şakir Elkovan Cad. No:3, Ataşehir, İstanbul, 34770, Türkiye Trade name (brand): Graviti Labs Contact: [email protected]
By creating an account, downloading the App, or otherwise using the Service, you ("you", "the user") agree to these Terms. If you do not agree, do not use the Service.
1. What Vita is — and is not
1.1 What Vita is. Vita is a software application that provides plain-language general health information in response to user questions submitted by voice or text, optionally with photographs or PDF documents the user attaches. Vita is intended to help users understand health topics, prepare for conversations with their own clinicians and pharmacists, and make sense of common health concepts.
1.2 What Vita is NOT. Vita is NOT a medical device. Vita does NOT provide medical advice, diagnosis, treatment, prescription, or professional medical opinion. Vita is NOT a substitute for consultation with a qualified physician, pharmacist, dentist, psychologist, or any other licensed healthcare professional. The Service does not establish a doctor-patient, pharmacist-patient, or any other professional-client relationship.
1.3 Use the App only as intended. - Vita is intended for general informational and educational use by adults. - Vita is intended for users 17 years of age or older, in accordance with the App Store age rating. - You must NOT rely on Vita for emergencies. In an emergency, call your local emergency number immediately (Türkiye: 112, EU: 112, UK: 999, India: 112, Brazil: 192, Saudi Arabia: 997, UAE: 998, Australia: 000, New Zealand: 111, Japan: 119, Korea: 119). - You must NOT use Vita to obtain a specific medication, dose, frequency, or duration. Information about over-the-counter medicines, when provided, is general; always follow the medicine's package label and consult your pharmacist. - You must NOT rely on Vita for diagnosis or for decisions about whether to start, stop, change, or substitute any prescribed treatment.
1.4 Cohort / life stage. Vita asks you, on first use and at any time you choose, to identify the life stage you most want help with: Pregnancy & Baby, Family Health (children 1–17), Adult Health (18–59), or Senior Care (60+). Vita uses this to calibrate the warmth, urgency, and example references in its responses. Choosing a cohort does not change the underlying medical-disclaimer obligations in these Terms.
2. Eligibility and account
2.1 Age. You must be at least 17 years old to use Vita. If you are between the ages of 17 and the age of legal majority in your jurisdiction (typically 18), you affirm that a parent or legal guardian has reviewed these Terms with you and agrees on your behalf.
2.2 Account creation. You may sign in to Vita with an Apple ID, a Google account, or with an email address and a password you set yourself ("Authentication Methods"). You agree to: - Provide accurate, current information. - Keep your authentication credentials secure and confidential. - Promptly notify us of any unauthorised access to your account. - Use one account per person; not share your account; not create accounts on behalf of others without their authorisation.
2.3 Identity verification. We may require email verification before granting full access. We may also, in our discretion and where required by applicable law (including KYC for refunds or tax-relevant transactions), request reasonable identity verification. We will only request what is necessary, proportionate, and lawful in your jurisdiction.
3. Subscription, billing, and trial
3.1 Membership-only Service. Vita is a paid subscription service. Free queries are not provided beyond the trial period described below.
3.2 Available plans. At publication date, the following plans are offered, payable through Apple's In-App Purchase system. Prices in your local currency are shown in the App's paywall. Plan details:
| Plan | Monthly | Yearly | Voice minutes / month | Notable |
|---|---|---|---|---|
| Vita Basic | $14.99 | $99.99 (≈44% off vs monthly) | 30 | Unlimited text |
| Vita Plus | $29.99 | $239.99 (≈33% off vs monthly) | 120 | Unlimited text |
| Vita Family | $59.99 | $479.99 (≈33% off vs monthly) | 300 | Family Sharing — up to 5 family members |
3.3 Free trial (Apple-mandated). New subscribers who have not previously subscribed to Vita are offered a 7-day free trial through Apple's standard mechanism. Cancel during the trial to avoid being charged.
3.4 Auto-renewal. - Subscriptions auto-renew at the end of each billing period unless cancelled at least 24 hours before the end of the current period. - Renewal charges are handled by Apple (App Store) using your Apple ID's stored payment method. - You can manage, cancel, or pause your subscription at any time in your iPhone's Settings → Apple ID → Subscriptions, or via the in-app "Manage in App Store" link in Vita's Settings.
3.5 Top-up voice minutes. In-app one-time consumable purchases offer additional voice minutes:
| Top-up | Price | Duration of validity |
|---|---|---|
| 30 minutes | $9.99 | While subscription remains active |
| 100 minutes | $24.99 | While subscription remains active |
| 300 minutes | $59.99 | While subscription remains active |
Top-up minutes do not expire while you maintain an active subscription. Top-up minutes are forfeit if your subscription lapses for more than 60 days.
3.6 Refunds. Apple administers refund requests via https://reportaproblem.apple.com. We do not issue refunds directly for App Store purchases. We will, on request, provide receipt information and reasonable cooperation with Apple's review.
3.7 Price changes. We may change subscription prices going forward. If we do, Apple will require your explicit consent to the new price before charging the next renewal. Existing subscribers continue at their previous price until that consent.
3.8 Tier changes mid-period. Plan upgrades and downgrades take effect at the end of the current billing period unless Apple's UI specifies otherwise.
4. Acceptable use
4.1 You agree NOT to use Vita to: - Seek information for the purpose of self-harm, suicide, or harm to others. - Circumvent safety mechanisms designed into the App. - Solicit a specific medical diagnosis, prescription, or dose recommendation that the App declines to provide. - Submit content that infringes another person's privacy rights, intellectual property, or publicity rights without their consent. - Submit content for the purpose of training, fine-tuning, benchmarking, reverse-engineering, or competing with Vita or its underlying language-model providers. - Submit unlawful, defamatory, harassing, threatening, or sexually explicit content involving minors. - Use the App for clinical care of patients in a regulated setting (telemedicine, hospital triage, EHR documentation) — Vita is not a clinical decision support tool. - Resell, sublicense, or repackage the Service. - Scrape, mass-export, or otherwise extract content systematically. - Probe, scan, or test the vulnerability of the Service or its infrastructure without prior written authorisation.
4.2 Hardcoded redirects. If Vita's safety classifier detects an emergency, self-harm intent, or a request the App is not authorised to handle, Vita will redirect you to appropriate professional resources (emergency number, regional crisis line, or your pharmacist). Do not attempt to defeat these safeguards.
5. User-submitted content (questions, photos, PDFs)
5.1 Your content. You retain ownership of the questions, audio, photos, and PDF documents you submit to Vita ("Your Content"). You grant the Company a worldwide, royalty-free, non-exclusive, non-transferable licence to process, transmit, store, and analyse Your Content solely for the following purposes: - Generating responses to your questions in real time. - Persisting your conversation history within your account so you can review it later. - Maintaining short, non-clinical, user-controlled "memory" entries about people you ask about (yourself, your child, etc.) — you can review and delete these in Settings → People. - Operating, securing, and improving the safety pipeline of the Service.
5.2 We do NOT use Your Content to train AI models (ours or third parties'). Where we route a query to a third-party language-model provider for generation (see §6), that provider is contractually bound by us and by their own published terms not to retain or train on the data we send, except where required by law for short-term abuse-prevention windows.
5.3 Sensitive and special-category data. Health information is a "special category" of personal data under GDPR Article 9 and is "sensitive personal data" under KVKK Article 6. By submitting health-related content to Vita, you provide explicit consent (KVKK Article 6(2); GDPR Article 9(2)(a)) for the Company to process this data for the purposes set out in §5.1 and the Privacy Policy. You may withdraw this consent at any time by deleting your conversations and your account; withdrawal does not affect processing already performed.
5.4 Content removal. You can delete individual messages, individual conversations, individual memory entries, or your entire account from the App. Deletion is propagated to our backend within 24 hours and to our backups within 30 days. Some deletion may be delayed beyond this window if required to comply with a legal hold; we will not retain deleted content for any other purpose.
6. AI providers and how Vita generates responses
6.1 Providers. Vita's text and voice answers are generated by third-party large-language-model and speech-synthesis providers under contract to the Company. The current providers may change over time; the role each plays remains the same: - A language-model provider generates the textual response to your question. - A speech-synthesis provider converts that text to spoken audio when you use voice. - A speech-recognition provider transcribes your spoken question.
We deliberately do not name these providers in user-facing surfaces; the names are internal and are listed only in this section for transparency. As of the Effective Date, the providers used are Google (Gemini language model) and Microsoft (Azure Cognitive Services neural voices and Speech transcription). These may be substituted at our discretion without notice; substitutions will not reduce the protections described in §5 and the Privacy Policy.
6.2 Hallucination and accuracy. Language models may produce factual errors, omissions, or outdated information. We apply a multi-layer safety pipeline (pre-flight classifier → main response → output validator → required disclaimer) to reduce risk, but we cannot guarantee the accuracy, completeness, or fitness of any response for your particular situation. Always verify with a qualified professional before acting on any health-related information.
6.3 No clinical decision support. Vita is not designed, validated, or marketed for clinical decision support. Do not use it as such.
7. Intellectual property
7.1 Our IP. The Vita name, the orb visualisation, the cohort labels, the underlying source code, the safety pipeline architecture, the system-prompt content, the design system, copy, graphics, logos, and trade dress are owned by the Company or licensed to it. These Terms do not grant you any rights in our IP except the limited licence in §7.2.
7.2 Licence to use the App. Subject to your compliance with these Terms and an active subscription, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on iOS devices you own or control, for non-commercial personal use only.
7.3 Feedback. If you submit feedback, suggestions, or feature ideas, you grant us a perpetual, worldwide, royalty-free, irrevocable licence to use that feedback without obligation to you.
8. Privacy
Our handling of your personal data is described in detail in our Privacy Policy at https://gravitilabs.com/vita/privacy. By accepting these Terms, you acknowledge that you have read and understood the Privacy Policy.
9. Suspension and termination
9.1 By you. You may stop using the App at any time. Cancel your subscription via Apple. Delete your account in Settings → Support → Other inquiries. Your data is removed per §5.4.
9.2 By us. We may suspend or terminate your account, immediately and without prior notice, if: - You materially breach these Terms. - Your use threatens the safety, integrity, or availability of the Service. - We are required by law to do so. - A regulator instructs us to do so in connection with your use. - We discontinue the Service in your jurisdiction (we will provide reasonable advance notice in this case where practicable).
9.3 Effect of termination. On termination, your access ends, your subscription does not auto-renew, and we apply §5.4 deletion to your data. Sections 1.2, 6.2, 6.3, 7, 10, 11, 12, and 13 survive termination.
10. Disclaimers
10.1 Health disclaimer (read carefully). NOTHING IN THE SERVICE IS MEDICAL ADVICE. THE SERVICE IS PROVIDED FOR GENERAL INFORMATION ONLY. ALWAYS SEEK THE ADVICE OF A QUALIFIED HEALTHCARE PROFESSIONAL FOR ANY MEDICAL CONDITION, MEDICATION, OR HEALTH-RELATED DECISION. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING IT BECAUSE OF SOMETHING YOU READ OR HEARD IN THE APP.
10.2 General disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.
11. Limitation of liability
11.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF — OR INABILITY TO USE — THE SERVICE.
11.2 OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED EUROS (€100).
11.3 Consumer rights preserved. Some jurisdictions do not allow exclusion or limitation of certain warranties or liabilities. To the extent any of the disclaimers or limitations in §10 or §11 are not permitted in your jurisdiction, they apply to the maximum extent permitted, and your statutory consumer rights remain unaffected.
12. Indemnification
You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their officers, directors, employees, and agents from any claim, demand, loss, liability, damage, fine, or expense (including reasonable legal fees) arising from (a) your use of the Service in violation of these Terms or applicable law; (b) Your Content; (c) your infringement of any third-party right; or (d) any reliance placed by you or any third party on output of the Service in a way that breaches §1 (medical disclaimer).
13. Governing law and dispute resolution
13.1 Governing law. These Terms are governed by the laws of the Republic of Türkiye, without regard to its conflict-of-laws rules.
13.2 Forum. Subject to §13.3, the courts of Istanbul (İstanbul Anadolu Adliyesi) have exclusive jurisdiction over any dispute arising from these Terms or the Service.
13.3 Consumer rights. If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose consumer-protection laws confer mandatory rights on you, those mandatory rights are not diminished by §13.1 or §13.2; you may bring proceedings in your country of residence in accordance with those mandatory laws. The European Commission also maintains an online dispute-resolution platform at https://ec.europa.eu/consumers/odr.
13.4 Türkiye consumer mediation (Tüketici Hakem Heyeti). Turkish consumers may approach the Tüketici Hakem Heyeti or the Tüketici Mahkemesi for disputes within the relevant monetary thresholds before initiating court proceedings.
14. Territorial availability
14.1 Where Vita is available. Vita is initially available in Türkiye and selected markets in Europe, the United Kingdom, the Middle East and North Africa, India, Brazil, Australia, New Zealand, Japan, and Korea.
14.2 Where Vita is NOT available. Vita is not offered in the United States or Canada at the time of these Terms. You agree not to use the App from a location where it is not made available, and you agree not to misrepresent your location to access the App.
15. Changes to these Terms
We may update these Terms from time to time. When we do, we will: - Post the new version at https://gravitilabs.com/vita/terms with a revised "Last updated" date. - Notify active subscribers in-app at next launch. - Where the change materially reduces your rights, give you at least 30 days' notice and require explicit acceptance before continued use.
Continued use of the Service after the effective date of an updated version constitutes acceptance of those updates, except where explicit acceptance is required as set out above.
16. Contact
For questions about these Terms, write to:
TABA TASARIM İNŞAAT A.Ş. Şehit Şakir Elkovan Cad. No:3 Ataşehir, İstanbul, 34770, Türkiye [email protected]
For data-protection / privacy questions specifically, see the dedicated contact information in the Privacy Policy.
Vita is a trademark of TABA TASARIM İNŞAAT A.Ş.